Support
A question, a problem, a bug? Write to us. We answer in English or French, usually within 2 working days.
support@ploofapp.comWrite to usFrequent questions
How do I report a photo, a comment or an account?
Tap the three dots next to it, then Report, and choose a reason. It disappears for you right away, and we review it within 24 hours.
How do I block someone?
On their profile, tap the three dots, then Block. They disappear from your stories, grid, comments, search and activity, and you from theirs. You can unblock them in Settings.
Why are my friends’ photos blurred?
Post your photo for today’s challenge first. Then everything shows up.
Who can see my photos?
Your account is private by default: only the people you accept. You can change this in Settings, Privacy.
I missed a challenge. What happens?
Nothing. No streak to lose. Come back tomorrow.
Can I post a second photo?
No, one photo a day. You can delete yours, but not post another one for the same challenge.
I can’t sign in.
Use the same Apple or Google account you signed up with. If it still doesn’t work, write to us with your username.
How do I delete my account?
In the app, or by email. See how.